Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or U.S. federal holidays.

If we experience a high volume of orders, processing may be slightly delayed. Customers will be notified via email in such cases.

2. Shipping Time

Estimated delivery times:

United States: 5–10 business days

International Orders: 7–20 business days (depending on destination country)

Delivery times may vary due to customs clearance, carrier delays, or external factors beyond our control.

3. Shipping Fees

Shipping costs are calculated at checkout based on:

Destination country

Package weight

Selected shipping method

Occasionally, we may offer free shipping promotions.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Tracking information typically updates within 24–48 hours.

5. Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

VANALTRAN LLC is not responsible for delays caused by customs procedures.

6. Incorrect Address

Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrect addresses provided at checkout.